FAQ’s

Our Welcome Offer is a great way for new starters to try out our different class types. You have 14 days to complete our Welcome Offer classes, starting from the date of your first booked class.

We understand that plans can change. If you need to cancel your session, please do so at least 12 hours in advance to allow your space to be filled. Late cancellations will be charged at full price.

If a class is fully booked, you can join the waitlist.

When a space opens up, you’ll automatically receive a text message offering you the spot. You’ll then have 60 minutes to confirm whether you want it. Just follow the link in the message to book yourself in.

If you don’t respond within 60 minutes, the spot will be offered to the next person on the waitlist so be sure to keep an eye on your phone!

A few things to know:

• You can always see your place on the waitlist when you log in.

• Make sure your mobile number is up to date in your profile so you don’t miss the text.

• Once the waitlist cut-off time has passed, we’ll stop sending out offers for that class.

This system helps keep things fair and makes sure empty spots go to those who are ready to jump in.

Wear your favourite exercise gear! We want you to feel comfortable, so come as you are. For Pilates sessions, we encourage wearing Pilates grip socks. They're safer for you and better for our Reformer machines. Don't worry if you don't have any - grip socks are available to buy at the studio. For our functional fitness classes, please wear comfortable workout trainers.

Absolutely! We welcome pre-natal clients up to 20 weeks. Always let your instructor know before the class starts, so they can offer modifications. We would recommend bookings ‘Essentials’ Pilates classes. After 20 weeks, you’re still welcome continue your practice with us by booking a private 1:1 session.

Everybody is welcome at Studio Anatomy. We believe that movement is medicine and we invite everyone in our community to find strength and joy in movement, irrespective of race, gender, shape and size. All of our classes are mixed and for 18+.

Yes, you're very welcome to use our facilities to change and shower. Towels are available for £1, and our changing rooms are equipped with hairdryers and straighteners for your convenience.

You have the option to pause your membership at any time.

To initiate a pause, please contact us via email. Please allow sufficient time before your next renewal date before making the request, to avoid being charged before we can process your request.

Pause Guidelines

• Minimum Duration: 7 days

• Maximum Duration: 90 days per request

• Interval Between Pauses: A minimum of 14 days

• Annual Pause Limit: Memberships may be paused up to 4 times per calendar year, with a total maximum of 90 paused days across all pauses.

Special Circumstances

Extended pauses may be approved for medical reasons such as injury, illness, or pregnancy.

We understand that plans change, and we aim to make our membership cancellation process as simple and flexible as possible.

How to Cancel

To cancel your membership, please email us at email.

Notice Period

We require a minimum of 3 days notice before your next billing date to process your cancellation. If notice is received less than 3 days prior to your billing date, one final payment may be charged, and your membership will remain active until the end of that billing cycle.

No Long-Term Commitments

Our memberships are designed to be flexible, with no long-term contracts. You are free to cancel at any time - unless it’s a deal which has a specific minimum commitment.

Refunds

Refunds for unused membership periods are not offered. However, you will retain access to your membership benefits until the end of your billing cycle.

Rejoining

You’re always welcome to return! If you decide to rejoin in the future, we’ll do our best to make the process quick and seamless.

If you have any questions about your cancellation or need assistance, please don’t hesitate to get in touch.